Norgate Investor Services Products Support Corporate
General Support
- Downloads
- How to Download
- Installation
- Downloading / Installation FAQ
> Recovering from Data File Corruption
- Antivirus Programs
- Submit Problem Report
- Premium Data Converter
- Smart Charts Copier
- The MetaStock Data Format
Subscription Support
- Subscribe, Resubscribe or Upgrade Subscription
- Refunds Policy
- Current Subscription Details
- Price
- Free Trial
- Forgot Password
- Installing on a Second Machine
- How to Upgrade an ASX Subscription
- Privacy Policy
- Licence Agreement
Premium Data/Stock Market Support
- Premium Data FAQ
- Exchange Traded Funds
- ASX FAQ
DataTools/Futures Support
- DataTools FAQ
- DataTools Service Information
- Understanding Futures Data
- Futures Coverage Notes
- Futures Database Notes
- Futures Contract Detail (Spreadsheet)
- Futures - Continuous Contracts
Forex Support
- Premium Forex FAQ
- Premium Forex Service Information
Charting Programs & Our Data
- Switching To Us From Another Vendor
- Advanced GET FAQ
- AmiBroker FAQ
- Dynamic Trader FAQ
- FCharts FAQ
- Fibotrader FAQ
- Gannalyst FAQ
- Guppytraders Essentials FAQ
- HotTrader FAQ
- Market Analyst FAQ
- MetaStock™ FAQ
- MTPredictor FAQ
- Omnitrader FAQ
- Stock Neuromaster FAQ
- Trading Blox FAQ
- TradeGuider FAQ
- TradeStation FAQ
Market Resources
- Alternative Market Glossary
- Links to Other Sites

Recovering from Data File Corruption



The "MetaStock" data format is a delicate one that is subject to file corruption, some causes of which are discussed here. The best way to insure against potential corruption is to perform regular back-ups of your data folders with a Back-Up utility. However, Windows also has its own built-in "System Protection" which you can use as a fall-back.

If you notice that a data folder has become corrupted, simply right-click on that folder, select "Restore previous versions" and then choose an earlier-dated version to restore.

Click here for an illustration

Windows System Protection should be enabled by default for your c: drive. If your data is kept on another drive, such as the d: drive, configure System Protection to cover that drive by accessing System > System Protection from the Windows Control Panel.

What to do after Restoring a Data Folder

If you restore an entire database, either from a back-up or from a Windows System Protection restore point, the corresponding updating program will "know" where to update from. For instance, if you restore the entire "ASX" folder, or the entire "Forex" folder, or the entire "Futures" folder, the next update will proceed from the last record date in the database.

However, if you selectively restore a data sub-folder, you will need to force the updating program to "go back" and catch-up on the missing data. To force a catch-up -

  • In Premium Data, click the Maintenance tab and select the appropriate date from which to do a "Re-Distribute".
  • In DataTools, on the update page, set back the "Date of Last Update" to the appropriate date. Make sure that "Update all days from this date" is selected and then click "Update".

Installing a fresh Data History

If no sound back-up can be found to restore, you can always install a fresh history by obtaining the relevant history installer from our Downloads area. Notes on history re-installation are available here.