Downloading / Installation FAQ
I’d like to convert from a free trial to a subscription. Will I need to re-install anything?
You won’t need to re-install your updating program(s). But if you purchase a “full” history as part of your subscription,
you’ll need to download/run the corresponding full history installer. This will replace the existing trial history.
 More Information  Hide If you convert from a trial to a subscription, you can continue to update your existing free trial history.
However, if you need to replace this history at some stage (due to file corruption, computer problems etc.) our Downloads area will only
contain the latest version of the trial history, which will have a more recent start date than any trial history you are replacing.
This issue does not exist with respect to “full” histories, which always have the same start date.
See also: re-installing a history.
I want to install a "full' history. Do I need to download the "trial" history installer as well?
No.
How often are the history installers refreshed?
Fresh history installers are usually uploaded to our servers every Sunday with data up to the close of Friday.
I purchased a history some time ago as a stand-alone item and I want to download it again. Why can't I see the installer in the Downloads area?
If you purchase a history without a corresponding update subscription, the latest installer is available for download for a period of 3 weeks after purchase.
However, history installers are not permanently available as an alternative means of keeping data up to date.
More Information Hide When you purchase a data history as a stand-alone item, you have the choice of downloading the installer from our site or having it sent out on CD.
Either way, the responsibility to protect the item from subsequent loss or damage is yours. It is not our responsibility to keep a copy of it for you.
If you wish to buy the latest version of a history, please register for a new account.
Can I install your programs on a Mac?
Not directly. Our programs are designed to run under Windows (Windows 2000 and above). However, you can run our programs on a Mac through the
medium of Windows emulation software or a virtual machine (such as VMware).
How do I transfer my programs to a new machine?
The easiest way is to download the program and history installers from our site. Programs can't be copied from one machine to another - they need to be installed.
More Information Hide If you originally installed from a CD, then you shouldn't use the CD again. The program version may be out of date and the data history will be as old as the CD itself.
If you prefer to copy an existing data history across to you new machine, then make sure you subsequently inform the updating program where its data is
located (by way of its Configuration menu). For specific information on copying histories, see the individual FAQs in each product support area.
I've downloaded an installer but Vista won't let me run it. What can I do?
Right-click on the file and select "Run as administrator".
My computer has been upgraded to Windows 7 and I can't run an installer. What can I do?
If you already had one of our products installed on your computer before upgrading to Windows 7, the existing installation folder and/or the files already in that folder
may have inadequate security permissions. The program and data folders need to have the security permissions set so that the Windows User Account has write access.
More Information Hide The default installation folders are "C:\Trading Applications" and "C:\Trading Data". In Windows Explorer, right click on the
"C:\Trading Applications" folder, select the Security tab and verify the Permissions listed for the Users group. If they do not include Full Control or Modify click the Edit button,
click on the Users group, tick the Allow box for Full Control and click Ok. Repeat for the "C:\Trading Data" folder.
I've downloaded an installer but I can't run it (I get a message saying that Windows can't open the file). What can I do?
Check the file extension of the downloaded installer. If the extension is anything other than "exe", rename the file to restore the "exe" extension.
More Information Hide We've noticed that some firewall programs automatically change the file extension on downloaded executable files to prevent them from being run. Examples are -
CA Internet Security Suite 2007
VET Internet Security Suite 2007
In this situation, you can simply re-name the file to restore the correct *.exe file extension. If you can't currently see file extensions in Windows, follow the instructions below:
To show file extensions under XP -
Open the folder containing the file in Windows Explorer. Click Tools > Folder Options and then click the View tab. Find the setting "Hide extensions for known file types" and untick it.
To show file extensions under Vista -
Open the folder containing the file through Start > Computer. Click Organize > Folder and Search Options and then click the View tab. Find the setting "Hide extensions for known file types" and untick it.
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