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Installation

Norgate allows you to install and update their data products on a two PCs as long as it is for your own personal use. To install any Norgate product on a new or second PC, please follow these instructions:

  1. Go to the Downloads section and login with your username and password.
  2. In there you will see a program and history installer for each market you have subscribed to (eg. for Australian Stocks you will see the Premium Data program installer and one or more ASX History installers.) You need to download both the Program and History installers. Click on the server that is closest to you (eg. if you are in Europe, choose the European server for quick downloads. Repeat this for each file you need to download.
  3. During the download process, your web browser may prompt you where to save the file. Select a location that will be easy to find (eg. your desktop)
  4. After downloading all items, you need to double click/run each Program Installer. The Program Installers will automatically locate the history installers you download and present an option to install them at the same time the program is installed.

Installation on a new PC and transferring data from your old PC

If your computers are networked, it may be easier to transfer the data from your old PC to your new PC. Simply copy the entire contents of the C:\Trading Data folder from your old PC to your new PC. Only the data can be transferred from your old PC. You will need to download a Program Installer from the Downloads section of the site.