If the Frequently Asked Questions have not provided you with an answer we welcome you to submit a problem report to us. We endeavour to ensure that you are provided with highly reliable and uninterrupted data and we will respond as soon as possible. Alternatively, you can email us:
Full Name: Email Address: (Please enter your email address in full) Username:
Software: (which of our software packages are you using?)
Premium Data (Stocks) Data Tools (Futures) Premium Forex Premium Charts Other
Error Message: Does the program provide an error message? If so, please provide the exact error message:
Problem Description: (please provide us as much information as possible, such as (i) When the problem first started occurring, (ii) any error messages shown (iii) any changes you have made on your system recently (such as upgrades, different ISP, firewall software etc.) and (iv) the steps you completed prior to the problem occurring
Recurrence: If you follow the same steps you described above, can you make the problem occur again?
Yes it always happens It sometimes happens No, it only happened once
