Norgate Data Products Support Corporate
Introduction
> The Service
- The Software

Market Coverage
- Futures Overview
- Futures Layout
- Futures Coverage Detail
- Spot/Cash Prices
- Historical Data
- Update Schedule

Getting Started
- Price
- Subscribe
- Free Trial

The Service

Data Tools is a software package that updates end-of-day prices from futures exchanges around the world (see under "Market Coverage" on the menu to the left).

The software is easy to install and run. Once you're set up, it's simply a matter of connecting to the Internet and clicking the "update" button. There are no restrictions on the number of updates that can be performed. When the program connects to our data servers, it supplies any data that hasn't as yet been downloaded. If you have been away on holidays, the intervening period is filled in automatically.

The service employs 4 data servers in different locations around the world. If one server happens to be down, or no route to it can be found, the program automatically tries the next one in turn.

Data Integrity

To deal with potential errors, Norgate employs a computerised checking mechanism that searches for unusual prices or discrepancies between the open, high, low and close. In addition, data is obtained from a number of alternative sources in order to highlight possible differences. Official exchange end-of-day price data is always the preferred source. If errors are discovered, corrections are sent along in a later update to automatically correct your database.

Data Format

The futures database is held in the "MetaStock" data format. Each update appends the latest price and volume information to the database (Date, Open, High, Low, Close, Volume and Open Interest). In the case of Volume and Open Interest, the data may be on a one-day delayed basis depending on the exchange and market in question.

The data can be accessed by any charting or analysis package that reads the "MetaStock" format.

Please Note!

Note: ASCII updates are not directly available. However, the DataTools software contains a "Translate Database to Text Format" function which can be used as a substitute for an ASCII update.

Price

Subscriptions are available for terms of 6 months or 12. There is a short-length futures history available for free along with a trial of the service or you can purchase the full history. Please use our interactive Price page to work out the total price in advance.

Support

Separate installers for the program and historical data are always available to current subscribers from our Downloads area. If you strike file corruption issues, or need to recover from a hard drive failure or virus attack, or if you need to set up a new machine, re-installation can be completed in a handful of minutes.

Please visit the Help & Support section on this site to see the detailed support available for the program and the service.

* MetaStock™ is a registered trademark of Equis International, Inc.