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Notices
- Release of the 'Norgate Data Updater' platform
- Premium Data program upgrade (April 5, 2021)
- DataTools program upgrade (September 28, 2020)

Installation

This section provides an overview of the installation process for our updating programs. For more specific instructions, please go to the FAQs under each product support area.


New installation
Un-installation
Re-installation

New installation

Separate installers
For each of our product lines (Stocks, Futures and Forex) there are separate program and history installers. For an updating program to work, a data history must be installed (it doesn't matter which is installed first). So when you install a program for the first time, don't forget to download a history installer as well.

Installation paths
When you run an installer (to install an updating program or a history), you will be prompted to provide an installation path.
The default program installation path is - c:\Trading Applications (this path is assumed in some of the instructions below).
The default history installation path is - c:\Trading Data.
If you prefer to define your own paths instead of accepting the defaults, we strongly recommend that the paths be kept apart (don't install the history directly under the program folder and vice versa). Also -

  • Don't attempt to install a program to your Windows Desktop.
  • Don't install the history under a cloud storage drive (e.g. don't install it to your Dropbox folder). If data files have been left locked in cloud storage when you do an update, they will become corrupted.

The installation package
When you install any of our updating programs, a simple free charting program ("Premium Charts") is also installed. This program is for the benefit of users who don't have any charting software of their own.

After installation
The installation will leave short-cuts to the updating program and Premium Charts on your Windows Desktop and Taskbar. You can also access the programs through Start > All Programs > Trading Applications. Open the updating program and click the "Update" button to bring your history up to date.

Re-installation

Program installers and history installers are always available to current subscribers from our Downloads area.

Notes on history re-installation:
An installer for an extended history will only be available if you have purchased such a history at some stage - otherwise, you will just see the installer for the short-length "free trial" history.

If you re-install a history (without deleting or un-installing the existing one) the history installer will first re-name the existing instance to preserve a copy of it. Similarly, if you upgrade from a free trial history to an extended history. For instance -

If you re-install the ASX history, the installer will re-name the existing "ASX" folder to "ASX(Previous Installation)" before installing a fresh "ASX" folder.
If you re-install the Futures history, the installer will re-name the existing "Futures" folder to "Futures(Previous Installation)" before installing a fresh "Futures" folder.

If you have no need of these back-up copies, you can simply delete them. If you are a MetaStock™ user with version 11 or earlier, please be aware that these back-up copies hold your pre-existing "Smart Charts". If you wish to keep your pre-existing Smart Charts (transfer them over to your new database) you can do so by way of our Smart Charts Copier tool. More information on this subject is available here.

When re-installing a history, make sure that all programs that might access the history files are closed (the updating program and any charting programs). Also make sure that the existing history folder is not currently open in Windows.

Un-installation

To un-install a program, go Start > All Programs > Trading Applications and then select Uninstall (program name). The Uninstaller will offer you the choice of un-installing the program or the data history or both.

To un-install via the Windows Control Panel -
Under Windows 7: go Start > Control Panel > Programs > Uninstall a Program. Find the program name in the list, highlight it and then click "Uninstall/Change".
Under Windows 10: go Start > Settings > Apps. Find the program name in the list, click on it and then click "Uninstall".