Norgate Data Products Support Corporate
General Support
- Downloads
- How to Download
> Installation
- Downloading / Installation FAQ
- Data File Corruption
- Antivirus Programs
- Submit Problem Report
- Premium Data Converter
- Smart Charts Copier
- The MetaStock Data Format
- Virtual Environments
Sales Support
- Order Form
- Refunds Policy
- My Account
- Forgot Password
- Price
- Free Trial
- History Only Purchases
- Installing on a Second Machine
- How to Upgrade an ASX Subscription
- Privacy Policy
- Licence Agreement
Premium Data/Stock Market Support
- Premium Data FAQ
- Exchange Traded Funds
DataTools/Futures Support
- DataTools FAQ
- DataTools Service Information
- Understanding Futures Data
- Futures Coverage Notes
- Futures Database Notes
- Futures Contract Detail (Spreadsheet)
- Futures - Continuous Contracts
Forex Support
- Premium Forex FAQ
- Premium Forex Service Information
Charting Programs & Our Data
- Switching To Us From Another Vendor
- Advanced GET FAQ
- AmiBroker FAQ
- Dynamic Trader FAQ
- FCharts FAQ
- Fibotrader FAQ
- Gannalyst FAQ
- Guppytraders Essentials FAQ
- HotTrader FAQ
- Market Analyst FAQ
- MetaStock™ FAQ
- MTPredictor FAQ
- Omnitrader FAQ
- Stock Neuromaster FAQ
- Trading Blox FAQ
- TradeGuider FAQ
- TradeStation FAQ
Market Resources
- Alternative Market Glossary
- Links to Other Sites
- dataHQ Service Notice


This section provides an overview of the installation process for our updating programs. For more specific instructions, please go to the FAQs under each product support area.

New installation

New installation

Separate installers
For each of our product lines (Stocks, Futures and Forex) there are separate program and history installers. For an updating program to work, a data history must be installed. So when you install a program for the first time, don't forget to download a history installer as well.

Downloading installers
When downloading associated program and history installers, save them to the same place on your machine - e.g. to your Windows Desktop. Then find the program installer, run it and follow the prompts. The program installer will "recognise" the associated history installer and offer to install the history for you as part of the process.

Note: the program and history installers can also be run separately.

Installation paths
During installation, you will be prompted to provide installation paths for the program and history. If you prefer to define your own paths instead of accepting the defaults, we strongly recommend that the paths be kept apart (don't install the history folder directly under the program folder and vice versa). Also, don't attempt to install a program to your Windows Desktop. The default program installation path is - c:\Trading Applications (this path is assumed in some of the instructions below).

The installation package
When you install any of our updating programs, a simple free charting program ("Premium Charts") is also installed. This program is for the benefit of users who don't have any charting software of their own.

After installation
The installation will leave short-cuts to the updating program and Premium Charts on your Windows Desktop and Taskbar. You can also access the programs through Start > All Programs > Trading Applications. Open the updating program and click the "Update" button to bring your history up to date.


To un-install a program, go Start > All Programs > Trading Applications and then select Uninstall (program name). Or to un-install via the Windows Control Panel –

Under XP – go Start > Control Panel > Add or Remove Programs. Find the program name in the list, highlight it and then click “Change/Remove”
Under Vista – go Start > Control Panel > Programs and Features. Find the program name in the list, highlight it and then click “Uninstall/Change”

The Uninstall application will offer you the choice of un-installing the program or the data history or both.


Program installers and history installers are always available to current subscribers from our Downloads area.

Note: a full history installer will only be available if you have purchased the full history at some stage – otherwise, you will just see the installer for the shorter trial history.

If you re-install a history (without deleting or un-installing the existing one) the history installer will first re-name the existing version to preserve a copy of it. Similarly, if you upgrade from a “trial” history to a “full” history. For instance –

If you re-install the ASX history, the installer will re-name the existing "ASX" folder to "ASX(Previous Installation)" before installing a fresh "ASX" folder.
If you re-install the Futures history, the installer will re-name the existing "Futures" folder to "Futures(Previous Installation)" before installing a fresh "Futures" folder.

If you have no need of these back-up copies, you can simply delete them. If you are a MetaStock™ user, please be aware that these back-up copies hold your pre-existing "Smart Charts". If you wish to keep your pre-existing Smart Charts (transfer them over to your new database) you can do so by way of our Smart Charts Copier tool. More information on this subject is available here.

Note: When re-installing a history, make sure that all programs that might access the history files are closed (the updating program, charting programs etc). Also make sure that no existing history folder is currently open in Windows.