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Forex Service Information

Problems with the Forex program - March 16, 2006

On March 16 , we added 4 new cross-rates to the Forex service, which required a program upgrade. This upgrade was tested for several weeks before release - unfortunately, the final compilation was defective and introduced a series of bugs. In particular, duplicate records have been created in the text database.

To recover completely, users are advised to re-install both the Forex program and the data history using the fresh installers that are always available from the Downloads area of our site

You will need to have your username and password at hand to enter the Downloads area. Please go to forgot password page if you have misplaced your user details.

Once inside, download the program installer and the full forex history installer and save them to the same place on your machine - e.g. to your Windows Desktop. (If you haven't purchased the full history, the 6-month installer will be available).

Then locate the program installer, run it and follow the prompts. (The program installer should recognise the history installer and offer to install the history for you as part of the process).