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Privacy Policy

Norgate Investor Services Pty Ltd (Norgate) and its affiliates recognise that your privacy is very important to you. Providing your personal information is an act of trust that we take that very seriously. Norgate will not sell, trade, give or rent any information obtained from you to a third party. Norgate Investor Services Pty Ltd may from time to time amend, update, or change this Statement. You should check this page periodically for changes to this Privacy Statement. By using the Norgate site you also agree to this Privacy Policy. If you do not agree to this Privacy Policy, you must not use the Norgate site. The terms "We," "Us," "Our," or "Norgate" includes Norgate Investor Services Pty Ltd and our affiliates.

We acknowledge that we will collect and store information about you as part of offering services on the Website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principles in relation to the information you give to us about you.

  1. Collection

    Norgate collects the personal data that you provide on our website, or through other forms, or by email.

    In order to register with the Norgate Website we require some basic information about you. We also allow you to provide additional non-required information on registration and at other times. Only information marked, as ‘required’ during registration is needed to use services on the Website. This information is used for identification purposes and to contact you when necessary.

    As you browse the Norgate Website we may log the IP address of your computer, session details, and domain name to evaluate which parts of the Website you visit and how long you stay there. We may store additional details of your PC (such as operating system version) to assist in the diagnosis of any issues related to our data subscriptions. We may use your personal information to manage our risk and help identify and investigate illegal activity, fraud and violations of our End User Licence Agreement.

    Any transactional information that is provided as part of a purchase, billing, support request or login via client software may be stored by Norgate.

    Information from your interaction with our sites, services, content and advertising, including, but not limited to, device ID, device type, location, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information may be stored by Norgate.

    IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the Website, marketing program effectiveness, pages viewed, and to help diagnose problems with our server and your downloads.

  2. Use and disclosure

    Norgate requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.

  3. Data quality

    Norgate will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.

  4. Data security

    Norgate will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times.

    Norgate will limit access to your personal information to employees, contractors and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees, contractors and data processors are obliged to respect the confidentiality of clients' and website visitors' personal data. Norgate will reinforce with other employees and contractors the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.

    Our website has policies, rules and measures in place to protect the visitor's personal data from:

    1. Unauthorised access;
    2. Improper use;
    3. Alteration;
    4. Unlawful or accidental destruction; and
    5. Accidental loss.

    Openness

    Norgate will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, you have consented to the use of this information in future, for marketing campaigns that Norgate Investor Services Pty Ltd feels you may be interested in.

    At any time you have the option to opt out from receiving any future marketing material by emailing .

    Access and correction

    Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.

  5. Anonymity

    You can access our web site home page and browse the public area of the Norgate Website without disclosing personal information.

    Norgate will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our Website services.

  6. Transfer of Data

    Norgate will take reasonable steps to ensure that if any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.

  7. Sensitive information

    Norgate will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.

  8. Cookies

    Norgate uses cookies to hold session information, improve security during a visitor's session online, ensure effective advertising tailored to the visitor's needs, and provide you with your information.

    We store the following information in cookies: your country and your method of first accessing our web site


  9. Client and Visitor Choice

    By registering with Norgate you have chosen to receive promotional or marketing information from our web site or organisation and/or affiliates and alliances. Any such material will only be sent by Norgate Investor Services to you and your contact details will never be shared with any third party. At any time you can Opt out from receiving such Information by sending a request to Opt Out by sending an email to:

  10. Coverage and Complaints

    Our Privacy Statement covers Norgate Investor Services Pty Ltd and the websites that Norgate operates.:

    If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us by email to:

  11. Changes to our privacy policy

    Norgate may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. Please review it regularly. This privacy policy was last updated on 12 January 2016.