Norgate Data Products Support Corporate
General Support
- Downloads
- How to Download
- Installation
- Downloading / Installation FAQ
- Data File Corruption
- Antivirus Programs
- Submit Problem Report
- Premium Data Converter
- Smart Charts Copier
- The MetaStock Data Format
- Virtual Environments
Sales Support
- Order Form
- Refunds Policy
- My Account
- Forgot Password
- Price
- Free Trial
- History Only Purchases
- Installing on a Second Machine
- How to Upgrade an ASX Subscription
- Privacy Policy
- Licence Agreement
Premium Data/Stock Market Support
- Premium Data FAQ
- ASX FAQ
DataTools/Futures Support
- DataTools FAQ
- DataTools Service Information
- Understanding Futures Data
- Futures Coverage Notes
- Futures Database Notes
- Futures Contract Detail (Spreadsheet)
- Futures - Continuous Contracts
Forex Support
- Premium Forex FAQ
- Premium Forex Service Information
Charting Programs & Our Data
- Switching To Us From Another Vendor
- Advanced GET FAQ
- AmiBroker FAQ
- Dynamic Trader FAQ
- FCharts FAQ
- Fibotrader FAQ
- Gannalyst FAQ
- Guppytraders Essentials FAQ
- HotTrader FAQ
- Market Analyst FAQ
- MetaStock™ FAQ
- MTPredictor FAQ
- Omnitrader FAQ
- Stock Neuromaster FAQ
- Trading Blox FAQ
- TradeGuider FAQ
- TradeStation FAQ
Market Resources
- Alternative Market Glossary
- Links to Other Sites
Notices
- dataHQ Service Notice

Support Overview

The Support links (to the left on this page) offer access to -

  • General support - for downloads, submission of problem reports and help on issues that go across our product range
  • Sales support - use the Order Form to take out or renew subscriptions or to purchase historical data
  • Product-specific support - for each of our 3 updating programs/services
  • Charting support - for overviews of how to view our data in popular charting/analysis packages
  • Market Resources - for links and a little humour
To contact support, you can either Submit A Problem Report or send an e-mail to

When contacting us to describe a problem, please take the time to supply as much information as you can. The background to a problem most often holds the key to its solution.